What authority does the bureau have in relation to complaints received?

The bureau has the authority to conduct necessary investigations when it receives complaints. This ability is crucial for maintaining professional standards and ensuring accountability in the embalming profession. Conducting investigations allows the bureau to gather and assess evidence regarding the complaint, ensuring that any potential violations of laws or regulations are thoroughly examined. Through this process, the bureau can determine the validity of the complaint and take appropriate actions, which may include disciplinary measures or recommendations for compliance.

Negotiating settlements may be a part of dispute resolution mechanisms, but the primary role of the bureau in this context is to investigate the complaints to ensure that all aspects are handled correctly and no misconduct occurs. The authority to conduct investigations reflects the bureau's commitment to upholding the integrity of the profession and protecting the public interest.