What constitutes a ground for disciplinary action in the practice of funeral directing or embalming?

Gross negligence is a serious violation in the practice of funeral directing or embalming because it indicates a significant departure from the standard of care that can be expected from a licensed professional. This concept encompasses actions that show a blatant disregard for the safety and welfare of others, which can lead to substantial harm or potential risk to clients and the deceased. In the context of funeral services, such negligence might involve severe lapses in the handling of remains, failing to comply with health regulations, or not adequately providing for the needs and requests of the bereaved families.

The other options present scenarios that do not rise to the level of misconduct required for disciplinary action. Minor errors may be unfortunate but generally do not indicate a pattern of negligence or a purposeful breach of duty. Successful business transactions underscore the effectiveness of practice instead of demonstrating misconduct or inappropriate behavior. Unsolicited customer feedback, unless it points to a pattern of unethical behavior, does not inherently constitute grounds for disciplinary action. Hence, gross negligence distinctly stands out as a valid reason for disciplinary measures in the funeral profession.